Customer Service & Assurance
At SM Realty, we’re committed to providing exceptional customer service and ensuring that every experience on our platform is seamless, secure, and successful. Our marketplace is designed to connect real estate professionals, homeowners, and service providers in a transparent, reliable, and efficient manner.
Whether you’re hiring a service provider or managing your business on our platform, we’re here to support you every step of the way. Your satisfaction and peace of mind are our top priorities.
Our Commitment to You
At SM Realty, we are dedicated to:
- Providing Quality Services: We vet service providers to ensure you have access to skilled professionals in the real estate industry, from photographers and stagers to contractors and inspectors.
- Offering Reliable Support: Our customer service team is here to help with any questions or concerns. We ensure all inquiries are addressed promptly and efficiently.
- Ensuring Secure Transactions: Your security is our priority. Our platform provides secure payment processing to protect your personal and financial information.
Customer Support You Can Count On
We understand that trust is essential when working in real estate, and we’ve built our customer support system to ensure that you have a reliable partner for your projects. Our team is available to assist with:
- Booking Assistance: Need help finding the right service provider? Our support team can guide you through the process, ensuring you hire the perfect fit for your needs.
- Account Management: Whether you're updating your profile, adjusting your plan, or managing a project, we're here to help you make the most out of your SM Realty experience.
- Dispute Resolution: In the unlikely event of any disagreements between users and service providers, our team is available to mediate and help find a solution.
How We Ensure Quality and Trust
To foster trust and accountability on our platform, we have established several key measures:
- Vetted Service Providers: All service providers listed on SM Realty undergo a screening process. This includes checking qualifications, reviews, and portfolios to ensure they meet our quality standards.
- Customer Reviews and Ratings: After each completed project, users can leave feedback and rate the service provider. This helps maintain high-quality service across the platform and helps others make informed decisions.
- Service Provider Guarantee: We back the services offered on our platform by working closely with providers to ensure they meet their obligations and deliver satisfactory results. If any issues arise, we are committed to helping resolve them fairly.
Your Satisfaction, Our Guarantee
We stand by the quality of the professionals on our platform, and we’re confident that you will find the services you need to complete your real estate projects. However, if you’re not completely satisfied, we offer the following assurances:
- Money-Back Guarantee: If a service provider fails to meet the agreed-upon terms or deliver satisfactory results, we will work with both parties to resolve the issue, including offering refunds when necessary.
- Service Assurance: For service providers, we ensure that you receive fair treatment from clients, including timely payments and clear communication.
How to Contact Us
Our customer support team is ready to assist you with any questions or concerns. We’re here to make your experience as smooth and successful as possible.
